Prank responsibly.

Novelty, parody & entertainment

TheOneAndOnly.ca offers novelty products, prank mail, gag gifts and stickers. Humorous wording and fictional branding are intended as parody, not genuine allegations, official notices or evidence about a person.

This does not make factual product details, prices, delivery information or our obligations to customers fictional. A novelty label also does not make an otherwise harmful or unlawful message acceptable.

Our guides and novelty content provide general information and entertainment, not legal, medical, financial or other professional advice.

Keep the joke harmless

Choose a prank only when you have good reason to believe the recipient will welcome it. Consider the person, your relationship, the wording, the timing and who else may see the delivery.

• Do not send anything likely to cause fear, serious distress, humiliation, damage to someone’s reputation or harm to their job or relationships.
• Do not exploit someone’s age, disability, health, grief, trauma or other vulnerability. Adult-themed products must not be directed to minors.
• Respect a request to stop. Do not send repeated unwanted items or use another name, account or address to get around a boundary or restriction.
• Do not use prank mail to continue a personal dispute, retaliate against someone or bypass a no-contact request, court order or other legal restriction.

Messages & uses we do not allow

These rules apply to custom messages, names, delivery instructions, uploaded material and the way you use or present our products, including changes you make after purchase.

• Threats or intimidation: Direct or implied threats, references to surveillance or someone’s location, warnings of harm, or wording such as “you have until Friday” when it implies punishment, exposure or another adverse consequence. A threat does not need to be explicit to be unacceptable.
• Harassment or abuse: Bullying, stalking, sexual harassment, hateful or discriminatory targeting, retaliation, blackmail or coercion.
• Fraudulent official notices: Material presented as a genuine police, court, government, immigration, tax, debt-collection, employer or medical notice. Do not falsely demand payment, attendance, personal information or action by a deadline. Clearly fictional parody must not be used to persuade someone that a real official obligation exists.
• False emergencies or serious allegations: Messages suggesting a real safety threat, contamination, medical diagnosis, criminal allegation, job loss or other serious legal, health or financial consequence.
• Privacy violations or deception: Publishing private information without lawful authority, defamatory claims, identity theft, deceptive impersonation or attempts to obtain money, passwords or sensitive information.
• Other unlawful or harmful conduct: Using our products to facilitate a crime, damage property, interfere with mail or breach applicable laws or delivery restrictions.

Extra caution with workplace deliveries

A delivery to work may be opened or seen by reception staff, mailroom staff, managers, clients or colleagues. A private joke can become a workplace complaint or appear to be a real business or security concern.

Only choose a workplace address if you have good reason to believe the delivery is welcome and permitted there. Do not send sexual or explicit material, apparent disciplinary or official notices, or anything likely to embarrass the recipient, disrupt work or trigger security procedures.

Order screening, changes & refunds

We may review submitted content and order details, request clarification, pause fulfilment, require changes, or reject or cancel an order that appears to breach this policy or raise a safety, fraud or legal concern. We may also restrict future orders where appropriate.

We may remove prohibited content or propose a compliant version. If a change would materially alter what you ordered, we will seek your approval before fulfilling the revised order. If we cannot agree on a suitable version, we may cancel the affected item or order.

Any cancellation and refund will be handled under applicable law and our Returns & Refunds Policy. Where a refund is legally required, we will provide it within the required time and by an appropriate payment method. A policy concern does not automatically forfeit your payment or allow us to replace a required refund with store credit.

Screening is not a guarantee that every harmful message will be identified. Acceptance or dispatch of an order does not certify its legality or suitability. If an order has already been sent, we may be unable to intercept or recall it.

Anonymous does not mean untraceable

Where offered, a no-sender-name option concerns what appears on the recipient-facing item. It is not a promise of complete anonymity or that no records exist.

Order and payment records, communications and technical information may identify a purchaser. Payment providers, carriers, customs and other service providers may hold or process relevant information. Packaging, delivery requirements or the message itself may also reveal or suggest who sent it.

We handle personal information in accordance with our Privacy Policy and applicable law. We do not routinely share purchaser identity with recipients. Information may be disclosed where legally required or otherwise lawfully permitted, including in response to valid legal process or a legally justified safety concern. An abuse report does not automatically entitle someone to another person’s private information.

Abuse reports & relevant records

If you believe one of our products has been used to threaten, harass, stalk, defraud or otherwise harm someone, contact support@theoneandonly.ca. You do not need to be the purchaser to report a concern.

Include a brief description, the delivery date, any visible order or tracking reference, and clear photos of the item and packaging if available. Keep the originals. Share only information relevant to the report and avoid sending payment card details, identity documents or unrelated private information.

We may review available information, ask follow-up questions, hold or cancel pending orders, restrict future orders, and preserve relevant records for a legitimate investigation, dispute or legal obligation. Record retention and any disclosure remain subject to applicable privacy law. We cannot promise a particular outcome, prevent all future contact or disclose another customer’s records on request.

Your responsibility as a customer

You are responsible for the content you submit, the recipient and address you choose, and how you use or distribute the product. Provide accurate order details, ensure you have the necessary rights to submitted material, and comply with applicable laws and this policy.

Do not rely on anonymity, a product name or our order acceptance as permission to target someone. Contact us promptly if you discover a concern or need to request a change or cancellation. Whether we can act will depend on the order’s stage and your legal rights.

Liability & your consumer rights

We cannot predict how every recipient will react or guarantee that a prank will be welcome. Responsibility for loss or harm depends on the facts and applicable law, including whether it arose from a customer’s misuse, our conduct or another cause.

This policy does not make us responsible for every consequence of misuse, and it does not exclude responsibility that the law places on us. It does not release us from our own unlawful conduct or limit liability where doing so is prohibited.

Nothing in this policy excludes or limits any non-waivable consumer right, warranty, guarantee or remedy. This includes protections that apply under Canadian federal, provincial or territorial law and, where applicable, United States federal or state law. Rights concerning defective, misdescribed or undelivered goods, required refunds and other mandatory protections remain available.

If this policy or a related policy conflicts with a mandatory legal protection, that protection prevails. Calling a product a novelty item or an order “final sale” does not remove rights that cannot lawfully be waived.

Related policies

Read this policy alongside the following pages for order, delivery, refund and privacy information. This policy sets the standards for responsible use of our products and services.

Report a concern or ask a question

Unsure whether a message or delivery is appropriate? Contact us before ordering. If you have received something concerning, use the abuse report option below.