Shipping Policy

How your prank gets there.

We ship from Ontario, Canada to customers in Canada and the United States. Shipping options, costs, and delivery estimates are shown at checkout.

Canada Usually 2–6 business days after carrier handoff.
USA Usually 4–11 business days after carrier handoff.
Free shipping Eligible orders qualify at checkout.
Tracking Provided when included with the selected service.

Last updated: December 31, 2025

Where we ship

We currently ship to addresses in Canada and the United States. All orders ship from Ontario, Canada.

Order processing

  • Most orders are handed to the carrier the same business day or the next business day.
  • Weekend, holiday, and late-Friday orders are processed the next business day.
  • Processing may take longer during holidays, major sales, or carrier disruptions.
Business days are Monday to Friday, excluding statutory holidays.

Shipping options and costs

Available shipping methods depend on the destination, package size, package weight, and carrier availability.

Final shipping options, prices, and estimates are shown at checkout before payment.

Free standard shipping

  • Canada: Free standard shipping is available on eligible orders of $12.99+ CAD.
  • United States: Free standard shipping is available on eligible orders of $19.99+ CAD.
  • Free shipping appears at checkout when an eligible service is available for the order.
Free shipping may not be available for some destinations, remote areas, oversized items, or special services.

Estimated delivery times

  • Canada: Usually 2–6 business days after carrier handoff.
  • United States: Usually 4–11 business days after carrier handoff.
Delivery times are estimates, not guarantees. Weather, customs, address issues, peak seasons, and carrier delays can affect timing.

Tracking

  • Tracking is provided when issued by the carrier for the selected service.
  • If tracking is available, we email it when your order ships.
  • If the carrier marks the package as delivered, it is considered delivered to the address provided.
Some carriers mark packages delivered early. Please check nearby delivery areas, neighbours, building staff, and allow 24–48 hours.

Address checks

Please confirm the shipping address before placing your order, especially when using Apple Pay or Google Pay.

Express checkout can auto-fill an old address. Address errors can cause delays or non-delivery.

Customs and duties for USA orders

Orders ship from Canada. Any duties, taxes, brokerage, or import fees, if applied, are the recipient’s responsibility. Customs inspections and delays are outside our control.

Delays, lost, stolen, or damaged orders

  • Delayed: Delivery estimates can change due to carrier conditions.
  • Damaged or wrong item: Contact us within 14 days of delivery with photos.
  • Marked delivered but missing: We can help with a carrier inquiry where available.
  • Untracked shipment: Carrier investigations may not be possible.
For the best visibility, choose a tracked service when available at checkout.

Refunds and returns

Returns are limited and only accepted for defective, damaged, or incorrect items, subject to our policy.

View Refunds & Returns

Questions?

Need help with an order or shipping issue? Contact us and include your order number if you have one.

Email Support Contact Page
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