Shipping Policy

Shipping & Delivery

Orders ship from Ontario, Canada. We deliver eligible products across Canada and the United States, with availability depending on the product and destination.

Ships From Canada Orders are prepared in Ontario.
Fast Processing Most orders leave the same business day or next business day.
Canada & USA Delivery availability varies by product.
Tracking Sent by email when included with the selected service.

Last updated October 6, 2026

Where We Ship

TheOneAndOnly.ca is a Canadian ecommerce business and orders ship from Ontario, Canada.

We currently deliver eligible products within Canada and to the United States. Some products are available within Canada only.

Important: Product availability depends on the shipping destination. If an item cannot be delivered to your location, checkout will prevent that shipping option from being used.

Standard Shipping Rates

Our standard shipping rates for eligible orders are:

Canada $5.99 CAD

Standard shipping below the free shipping threshold.

United States $9.99 CAD

Standard shipping below the free shipping threshold on eligible products.

Final shipping options are shown at checkout based on the products in the order and the delivery destination.

Free Standard Shipping

  • Canada: Free standard shipping is available on eligible orders of $12.99 CAD or more.
  • United States: Free standard shipping is available on eligible orders of $19.99 CAD or more.
  • Free shipping is automatically shown at checkout when the order and destination qualify.
Hockey puck sticker packs: These packs ship within Canada only. Hockey puck sticker-only orders have a flat shipping charge of $4.99 CAD per order. The Ultimate Team Pack, containing all four different packs, includes free shipping. The general store free shipping thresholds above do not apply to hockey puck sticker only orders.

Order Processing

  • Most orders are handed to the carrier the same business day or the next business day.
  • Orders placed late Friday, on weekends or on holidays are processed on the next business day.
  • Processing may take longer during busy holiday periods, major sales or carrier disruptions.
Business days are Monday through Friday, excluding statutory holidays.

Estimated Delivery Times

  • Canada: Usually 2 to 6 business days after the order is handed to the carrier.
  • United States: Usually 4 to 11 business days after the order is handed to the carrier.
Delivery times are estimates, not guarantees. Weather, customs, address issues, busy seasons and carrier delays can affect delivery.

Tracking

  • Tracking is provided when it is included with the shipping service selected for the order.
  • When tracking is available, it is emailed after the order ships.
  • Tracking updates are provided by the carrier and may occasionally take time to appear.

Canada Only Products

Some products in our store are available for delivery within Canada only.

We do not maintain a permanent list here because product availability can change. Availability is determined by the product and delivery destination and is enforced automatically during checkout.

If you are shopping from the United States, please check the product page and checkout availability before completing your order.

Check Your Shipping Address

Please confirm the shipping address carefully before placing your order.

Using Apple Pay or Google Pay? Express checkout can sometimes use a previously saved address. Please make sure the correct recipient and delivery address are selected before submitting the order.

USA Customs and Import Fees

Orders to the United States ship from Canada.

Customs inspections or delays are outside our control. Any duties, taxes, brokerage charges or import fees that may be applied by authorities or carriers are the responsibility of the recipient.

Delayed, Missing or Damaged Orders

  • Delayed: Delivery estimates can change because of weather, carrier conditions, customs or other disruptions.
  • Damaged or incorrect item: Contact us within 14 days of delivery and include photos if possible.
  • Tracking shows delivered but you cannot find it: Check nearby delivery areas, neighbours or building staff and allow a short period for carrier scans to update.
  • Still missing: Contact us and we will help with a carrier inquiry where one is available.
  • Untracked service: Carrier investigations may not be available for shipments without tracking.

Refunds and Returns

Returns are limited and are generally accepted for defective, damaged or incorrect items according to our refund and returns policy.

View Refunds & Returns

Need Help With an Order?

Contact us and include your order number if you have one. We will do our best to help with shipping questions, delivery issues or address concerns.

Email Support Contact Page
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