Shipping & Delivery

Where We Ship

The One & Only (TheOneAndOnly.ca) prepares and ships orders from Ontario, Canada.

We ship eligible products to addresses within Canada and the United States. Certain products, including our physical hockey puck stickers, are available in Canada only.

Available shipping methods depend on the products ordered and the delivery destination.

Standard Shipping Rates

Our usual shipping rates for eligible orders are shown below. Some products qualify for free shipping or use different shipping methods.

Free Shipping & Hockey Stickers

We offer free standard shipping within Canada on eligible physical hockey puck sticker products.

There is no minimum purchase requirement for eligible hockey sticker-only orders.

• Free Canadian shipping: Buy one or more eligible hockey sticker packs and receive free standard shipping anywhere in Canada.
• Eligible products: Player of the Game, Heart & Hustle, Mixed Hockey Awards, Birthday Hockey Puck Stickers and the Hockey Coach Thank-You Puck Sticker Kit.
• Multiple packs: Order several eligible packs together without paying additional standard shipping charges.
• Canada Post Lettermail: Eligible sticker orders are generally shipped using Canada Post oversized Lettermail, which does not include tracking or delivery confirmation.
• Mixed carts: Orders containing hockey stickers and other products may not qualify for free shipping. The available shipping options and charges are displayed at checkout.

Other Free-Shipping Promotions

Certain other eligible Canadian orders may qualify for free standard shipping at a subtotal of $12.99 CAD or more, where that promotion applies.

Certain eligible U.S. orders may qualify at a subtotal of $19.99 CAD or more, where applicable.

These general thresholds do not apply to every product. The shipping options displayed at checkout determine which promotions are available for your order.

Order Processing

Most orders are prepared and handed to the shipping provider within 1–2 business days after payment is confirmed.

Personalized items, custom orders and unusually busy periods may require additional preparation time.

• Orders placed on weekends or statutory holidays generally begin processing the next business day.
• Business days are Monday through Friday, excluding applicable statutory holidays.
• Processing time is separate from delivery time.
• If we anticipate a significant delay, we will contact you with an update and applicable options.

Estimated Delivery Times

The following are typical shipping estimates after your order has been dispatched. They do not include processing time and are not guaranteed delivery dates.

Delivery times depend on your destination, selected shipping service, weather, holidays, carrier operations and other circumstances outside our control.

Tracking & Delivery Confirmation

Tracking availability depends on the shipping service used for your order.

• Canada Post Lettermail: Standard and oversized Lettermail do not include tracking numbers or delivery confirmation. This service is commonly used for eligible hockey sticker orders.
• Partially tracked services: Certain economical shipping services, including some Chit Chats services, may show only part of a shipment’s journey and may not provide a final delivery scan.
• Fully tracked services: Where available and selected, these services generally provide additional scans and delivery confirmation.
• Tracking notifications: When tracking information or a shipment-reference link is available, we will provide it by email.

For applicable tracked shipments, you may check the Chit Chats tracking page .

Canada-Only Products

Our physical hockey puck award sticker packs and Hockey Coach Thank-You Puck Sticker Kit currently ship within Canada only.

Other items may have their own shipping restrictions depending on the product, destination, packaging requirements and available carrier services.

Shipping Addresses & Undeliverable Orders

Please carefully review your recipient name, street address, apartment or unit number, postal or ZIP code and delivery details before completing checkout.

• Express checkout: Apple Pay, Google Pay and other saved-payment methods may contain outdated shipping addresses.
• Address changes: Contact us as soon as possible. We will try to update your address before dispatch, but changes may not be possible after shipment.
• Undeliverable packages: If an order is returned due to an incorrect or incomplete address, we will review the available reshipping or refund options. Any additional shipping charge will be discussed before reshipment.
• Carrier delivery errors: If a correctly addressed order is lost or misdelivered, we will review the circumstances and provide the remedy required by applicable law.

U.S. Customs, Duties & Import Fees

Orders shipped from Canada to the United States may be subject to customs clearance, duties, taxes, brokerage charges or other import-related fees.

Where these charges are not collected at checkout, the carrier or customs authority may require payment before delivery, as permitted by applicable law.

Customs inspections, processing delays and changes in import regulations can affect delivery times.

Delayed, Missing or Damaged Orders

When Delivery Takes Longer Than Expected

For tracked orders, review your shipping information for the latest available updates.

For untracked Canada Post Lettermail, allow for the estimated delivery window after dispatch.

If your order has not arrived after the expected delivery window, contact us with your order number.

If Your Package Appears Missing

We will review the shipping information and contact the delivery provider where an investigation is available.

Canada Post Lettermail does not include tracking or delivery scans, so its location cannot be independently confirmed.

We assess unresolved non-delivery fairly and arrange an appropriate replacement or refund when required by law or appropriate under the circumstances.

If Tracking Says Delivered

Please check your mailbox, parcel locker, doorstep, household members or building reception area.

If your order is still missing, contact us so we can review available carrier records and investigation options.

If an Item Arrives Damaged or Incorrect

Please contact us as soon as possible, ideally within 14 days of delivery, with your order number and photos of the product and packaging if available.

The 14-day request helps us investigate quickly. It does not remove any rights provided by applicable law.

Refunds, Returns & Cancellations

Many of our products are novelty, prank or personalized items. Change-of-mind returns may be limited as explained in our separate Refunds & Returns Policy.

These restrictions do not remove applicable legal remedies for defective, damaged, incorrect or undelivered products.

If your order has not shipped and you need to make a change or request cancellation, please contact us immediately.

Personalized or already-prepared orders may have restrictions on voluntary cancellations, subject to applicable law.

When a refund is required by law, it will include the amounts required under that law, which may include shipping charges.

Your Consumer Rights

We aim to provide accurate shipping information and resolve delivery problems reasonably and fairly.

Nothing in this policy limits or waives any consumer rights or legal remedies that cannot be excluded under applicable law.

Depending on your location and the circumstances, these may include rights relating to inaccurate information, delayed delivery, non-delivery, cancellations and refunds.

If this policy conflicts with mandatory consumer-protection legislation, applicable law takes precedence.

Need Help With an Order?

Have a question about shipping, tracking or delivery? We’re happy to help.

Email us with your order number, recipient postal or ZIP code, and a brief explanation of the issue.