🚚 SHIPPING POLICY

How Your Mischief Travels

We ship from Ontario, Canada to customers in Canada and the United States using standard mail and courier services.

TL;DR: We ship to Canada + the USA. Free standard shipping is available on eligible orders: $12.99+ CAD (Canada) and $19.99+ CAD (USA). Typical delivery after carrier handoff: 2–6 business days (Canada) and 4–11 business days (USA).

Last updated: December 31, 2025

Where We Ship

We currently ship to Canada and the United States.

Order Processing

Most orders are handed to the carrier the same business day or the next business day (Mon–Fri, excluding holidays).
Orders placed on weekends/holidays (or late Friday) are processed the next business day.
During major sales, holidays, or carrier disruptions, processing may take longer.

“Business days” means Monday–Friday, excluding statutory holidays.

Ship-From Location

All orders ship from Ontario, Canada.

Shipping Options & Costs

Shipping options, pricing, and estimated delivery times are shown at checkout before payment.
Available services depend on destination, package size/weight, and carrier availability.
For orders that do not qualify for free shipping, paid shipping rates will be displayed at checkout.

The shipping option you select at checkout determines whether tracking is available and the expected delivery speed.

Free Standard Shipping

Canada: Free standard shipping is available on eligible orders with an order total of $12.99+ CAD shipped within Canada.
United States: Free standard shipping is available on eligible orders with an order total of $19.99+ CAD shipped to the United States.
Free shipping is applied at checkout when an eligible standard shipping method is available for the destination and package.

Important: Free shipping eligibility, available services, delivery estimates, and final shipping costs are determined at checkout based on destination, order value, and package characteristics. Delivery times are estimates, not guarantees. Delivery may be affected by carrier delays, weather, peak seasons, address issues, or customs processing (USA). We may change carriers, service levels, packaging, or fulfillment routing when operationally necessary to complete delivery or maintain service reliability. Free shipping applies to standard shipping methods and may not be available for certain destinations (including remote areas), oversized items, or special services.

Estimated Delivery Times

Canada (typical): 2–6 business days after handoff to the carrier.
United States (typical): 4–11 business days after handoff to the carrier.

These are typical ranges. Your checkout estimate is the best reference for that specific order.

Tracking

Tracking is provided when issued by the carrier for the selected shipping service.
If tracking is available, we email it when your order ships.
If a carrier marks a package as Delivered, it is considered delivered to the address provided.

Carriers occasionally mark packages “delivered” early. If you don’t see it, check with neighbours/building staff and allow 24–48 hours.

Apple Pay / Google Pay Note

If you use Apple Pay or Google Pay, please confirm the correct shipping address is selected in the payment pop-up before placing your order.

Apple/Google Pay can default to an old address. Address errors can cause delays or non-delivery.

Customs & Duties (USA Orders)

Orders ship from Canada. Any duties, taxes, brokerage, or import fees (if applicable) are the recipient’s responsibility.
Customs inspections and delays are outside our control.

Delays, Lost, Stolen, or Damaged

Delays: Shipping timelines are estimates and may extend due to carrier delays, weather, or peak volume.
Damaged / wrong item: Contact support@theoneandonly.ca within 14 days of delivery with photos of the package and item.
Marked delivered but not received: We can help you open a carrier inquiry where available. Outcomes depend on the carrier’s investigation.
Untracked shipments: If a shipment does not include tracking, carrier investigations may not be possible and outcomes are limited.

If you need guaranteed visibility, choose a tracked service when available at checkout.

Changes & Service Availability

We may update shipping methods, carriers, service levels, pricing, and eligibility to reflect operational requirements and carrier availability. The shipping options, costs, and delivery estimates shown at checkout apply at the time of purchase.

We always aim to deliver as quickly and reliably as possible — but we don’t control the carrier network.

Refunds & Returns

Returns are limited and only accepted for defective, damaged, or incorrect items (subject to our policy). For full details, see:

Refunds & Returns Policy

Questions?

Need help? Email us and we’ll do our best to sort it out quickly.

Email support@theoneandonly.ca Contact Page